Refund policy
Returns & Refunds
We want every order from Visuals Pradeep to arrive in excellent condition and exactly as expected. Because our products are made especially for each order, we follow a clear and responsible return and refund policy designed to protect both our customers and our production process.
1. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible.
To help us resolve the issue quickly, please contact us within 7 days of delivery and provide:
- Your order number
- A clear description of the issue
- Clear photographs of the product and packaging, where applicable
After reviewing the issue, we may offer a replacement or refund, depending on the circumstances and availability.
You will not be required to return a defective or incorrectly fulfilled product unless we specifically request it.
2. Returns for Change of Mind or Incorrect Size
Our products are made to order. For this reason, we generally do not accept returns or refunds simply because a customer has changed their mind, selected the wrong size, or no longer wants the product after placing the order.
Before purchasing, please carefully review the product description, size chart, colour information and other product details.
This policy does not limit any consumer rights that cannot legally be excluded under applicable law.
3. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.
Once the issue is verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
4. Order Cancellation
Cancellation requests may be considered only before an order enters production or fulfilment.
Once an order has entered production, it may no longer be possible to cancel or modify it because our products may be produced specifically for your order.
To request a cancellation, contact us as soon as possible after placing your order and include your order number.
5. Refunds
When a refund is approved, the refund will normally be issued to the original payment method used for the purchase.
Once we issue the refund, the time required for the funds to appear in your account may depend on your payment provider, bank, card issuer, and location.
We recommend allowing 5–10 business days for a refund to appear after it has been processed.
If you have not received an approved refund after the applicable processing period, please contact us with your order number so that we can assist you.
6. Shipping Charges
Original shipping charges are generally non-refundable unless the refund is required because of an issue attributable to us or otherwise required by applicable law.
Where a return is legally required and return shipping applies, the responsibility for return shipping costs will be determined in accordance with the applicable law and the circumstances of the order.
7. International Orders
For international orders, delivery times, customs procedures, import duties, taxes and other charges may vary by destination.
Refund processing times may also vary depending on the customer's payment provider, bank and country.
Nothing in this policy is intended to remove or restrict any mandatory consumer protection rights applicable in the customer's country.
8. European Union Customers
Where applicable, customers in the European Union retain the statutory consumer rights provided by applicable European consumer protection law, including any applicable right of withdrawal.
Where a statutory withdrawal or other mandatory consumer right applies, those rights will take precedence over any conflicting part of this policy.
9. How to Request Help
For any return, refund, damaged-product, defective-product or incorrect-order request, please contact our customer support team with your order number and relevant details.
Email: [zyxocart@gmail.com]
We recommend contacting us before sending any product back. Unauthorized returns may not be processed.
10. Policy Changes
We may update this Returns & Refunds Policy from time to time to reflect changes to our products, services, operations or applicable requirements.
The latest version published on this page will apply to orders placed after the updated policy becomes effective, except where applicable law requires otherwise.
Last updated: August 2026
Thank you for choosing Visuals Pradeep.